Typically, a company would have a dedicated super user to handle the most commonly asked question within the organization.
For further assistance, the L2S Servicedesk can assist:
- 1st and 2nd line support is handled in Stavanger
- 3rd line of support is handled by the development team
- Internet based ticket system
A Service Level Agreement regulates what you can expect from the team behind L2S. The most important aspects are:
- Max response / acknowledge time
- Max resolution time